Quick answer
Audio behaviour can change when a Bluetooth microphone is active. Check the headset and Windows audio capabilities before assuming the speakers are damaged.
Understand the issue
Compare ordinary playback with a call using the same headset. Record whether the quality changes only when the microphone becomes active. That comparison helps separate a communication-mode issue from a persistent playback fault.
Step-by-step checks
- Test music with the microphone inactive.
- Compare a short call using the headset microphone.
- Check supported drivers and Bluetooth audio capabilities.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Features such as LE Audio depend on compatible hardware and software. A setting cannot add a capability the headset or computer lacks.
| Stage | Action |
|---|---|
| Start | Test music with the microphone inactive. |
| Compare | Compare a short call using the headset microphone. |
| Next step | Check supported drivers and Bluetooth audio capabilities. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does every Bluetooth headset support the same call quality features?
No. The headset and PC capabilities both matter.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Features such as LE Audio depend on compatible hardware and software. A setting cannot add a capability the headset or computer lacks. Keep a note of the result so a technician can continue from the evidence rather than repeat the same checks.
Further reading: Official guidance