Quick answer
The shortcut points to an original item with its own permissions. Access to the folder containing the shortcut does not automatically grant access to that target.
Understand the issue
Confirm whether the original still exists and which account is opening it. Avoid creating more shortcuts as a permission fix. The owner should review the intended audience without unnecessarily making the original broadly accessible.
Step-by-step checks
- Inspect the shortcut's target.
- Confirm the active account and access to the original.
- Ask the owner to correct the target permission or replace a broken shortcut.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If the original was deleted, the shortcut is not a substitute backup.
| Stage | Action |
|---|---|
| Start | Inspect the shortcut's target. |
| Compare | Confirm the active account and access to the original. |
| Next step | Ask the owner to correct the target permission or replace a broken shortcut. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does copying a shortcut create a separate copy of the original document?
No. It remains a reference to another item.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If the original was deleted, the shortcut is not a substitute backup.
Further reading: Official product guidance