Quick answer
Check Scroll Lock when arrow keys move the view but leave the active cell unchanged. The behavior can be a keyboard mode rather than damaged Excel settings.
Understand the issue
Try the arrow keys outside cell-editing mode. Editing a formula, navigating a menu and selecting cells are different contexts. Use a simple spare worksheet so you can observe the active-cell outline clearly.
Step-by-step checks
- Select an ordinary cell.
- Check for Scroll Lock on the keyboard or Excel status bar.
- Turn Scroll Lock off and retest cell navigation.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If the behavior persists, note whether it affects all workbooks or only one before investigating add-ins or input software.
| Stage | Action |
|---|---|
| Start | Select an ordinary cell. |
| Compare | Check for Scroll Lock on the keyboard or Excel status bar. |
| Next step | Turn Scroll Lock off and retest cell navigation. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does Scroll Lock change the worksheet data?
No. It changes how navigation keys move through the view.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If the behavior persists, note whether it affects all workbooks or only one before investigating add-ins or input software.
Further reading: Official product guidance