Quick answer
Check that the destination was verified and forwarding was actually enabled and saved. A forwarding address on file alone is not the full setup.
Understand the issue
Confirm that both accounts are yours or that forwarding is authorized. Review whether the expectation is to forward all new mail or only messages matching a filter. Existing historical mail and spam do not necessarily follow the same path.
Step-by-step checks
- Inspect the verified destination and active forwarding setting.
- Review any filter limiting which messages forward.
- Use a harmless new test message and inspect both accounts.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If forwarding is unexpected, disable the unauthorized rule and review account security rather than merely changing the destination.
| Stage | Action |
|---|---|
| Start | Inspect the verified destination and active forwarding setting. |
| Compare | Review any filter limiting which messages forward. |
| Next step | Use a harmless new test message and inspect both accounts. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Will enabling forwarding automatically send every old message too?
No. The automatic forwarding workflow is aimed at new incoming mail.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If forwarding is unexpected, disable the unauthorized rule and review account security rather than merely changing the destination.
Further reading: Official product guidance