Quick answer
Inspect the From field and configured sending identity before sending. The account you opened and the address chosen for a particular message can differ.
Understand the issue
Use only addresses you own or are authorized to use. Check the reply address as well as the visible sender when a business workflow depends on replies reaching the right mailbox. Review current provider support for any external sending setup.
Step-by-step checks
- Open a fresh draft and inspect From.
- Choose the intended verified identity.
- Review default and reply settings, then test with a harmless message.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Confirm the recipient sees the intended identity before using the setup for customer mail.
| Stage | Action |
|---|---|
| Start | Open a fresh draft and inspect From. |
| Compare | Choose the intended verified identity. |
| Next step | Review default and reply settings, then test with a harmless message. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does changing the display name change the actual sending address?
No. Review the address itself, not just its visible name.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Confirm the recipient sees the intended identity before using the setup for customer mail.
Further reading: Official product guidance