Quick answer
Use Show original when support needs the message's routing and technical header information. A screenshot of the sender name omits most of that evidence.
Understand the issue
Headers can contain addresses and other information, so share them only through the authorized support route. Keep the original message and describe the issue separately. A header inspection does not by itself establish that an attachment is safe.
Step-by-step checks
- Open the relevant message in Gmail on the web.
- Choose Show original from its message menu.
- Provide the requested header information to the trusted support contact.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Avoid posting the full message source publicly when it contains private correspondence.
| Stage | Action |
|---|---|
| Start | Open the relevant message in Gmail on the web. |
| Compare | Choose Show original from its message menu. |
| Next step | Provide the requested header information to the trusted support contact. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does a familiar display name prove who sent an email?
No. Preserve the underlying message information for a proper assessment.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Avoid posting the full message source publicly when it contains private correspondence.
Further reading: Official product guidance