Quick answer
Inspect the driver's Print in Grayscale setting before assuming a colour cartridge has failed. The source document and application settings also matter.
Understand the issue
Use a small page containing obvious coloured shapes. Compare a known colour document with the troublesome file, and distinguish a setting applied to one print job from a saved printer preference. Keep evidence of the current settings before changing them.
Step-by-step checks
- Confirm the file actually contains colour.
- Review the CP2020 driver's colour and grayscale choices.
- Print one controlled test from the application.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If colour still fails with appropriate settings, compare the printer's own diagnostic output and follow its supplies guidance.
| Stage | Action |
|---|---|
| Start | Confirm the file actually contains colour. |
| Compare | Review the CP2020 driver's colour and grayscale choices. |
| Next step | Print one controlled test from the application. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does a colour thumbnail prove the printer received a colour job?
No. Print settings can convert the job to grayscale.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If colour still fails with appropriate settings, compare the printer's own diagnostic output and follow its supplies guidance.
Further reading: Official product guidance