Quick answer
Check the Collate setting when you need complete document sets. Reverse order changes page direction and serves a different purpose.
Understand the issue
Use a short numbered document to test the printer's output tray behavior. Decide whether each set should be ready for stapling or whether grouped pages are intentional. This avoids manually sorting a large run afterward.
Step-by-step checks
- Choose two copies of a short test document.
- Enable the intended collate and order settings.
- Inspect the output sequence before printing the full job.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If the driver and application offer overlapping options, verify the actual result rather than assuming one overrides the other.
| Stage | Action |
|---|---|
| Start | Choose two copies of a short test document. |
| Compare | Enable the intended collate and order settings. |
| Next step | Inspect the output sequence before printing the full job. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Are Collate and Reverse the same setting?
No. Collation groups document copies; reverse changes the order of pages.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If the driver and application offer overlapping options, verify the actual result rather than assuming one overrides the other.
Further reading: Official product guidance