Quick answer
Check the publisher and package format before installing another copy. Snap and Debian-package versions can be separate installations with different behavior.
Understand the issue
Record which version you already use and where its documents are stored. A second icon can make it unclear which build is running. Do not remove the existing copy until needed data and settings are preserved and the intended replacement is tested.
Step-by-step checks
- Inspect the installed app's version and source.
- Compare the available package listings and publisher details.
- Choose the approved package and verify the launched version.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If behavior differs between copies, report the actual package and version when asking for help.
| Stage | Action |
|---|---|
| Start | Inspect the installed app's version and source. |
| Compare | Compare the available package listings and publisher details. |
| Next step | Choose the approved package and verify the launched version. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does a matching app name prove two packages are identical?
No. Packaging, version, publisher and configuration can differ.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If behavior differs between copies, report the actual package and version when asking for help.
Further reading: Official product guidance