Quick answer
Use the share's correct network address and authorized credentials. A missing discovery entry does not always mean the server is unreachable.
Understand the issue
Ask the server owner for the exact host and share name. Keep the computer on the approved network or VPN. Do not change server permissions broadly because a guessed address failed, and never paste passwords into a support screenshot.
Step-by-step checks
- Open Other Locations in Files.
- Enter the provided SMB address in Connect to Server.
- Authenticate with the approved account and test access to a harmless file.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If browsing works but saving fails, check share and folder permissions with the owner rather than reconnecting repeatedly.
| Stage | Action |
|---|---|
| Start | Open Other Locations in Files. |
| Compare | Enter the provided SMB address in Connect to Server. |
| Next step | Authenticate with the approved account and test access to a harmless file. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Is my Ubuntu login automatically valid on every Windows share?
No. The server can require a separate account or domain credentials.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If browsing works but saving fails, check share and folder permissions with the owner rather than reconnecting repeatedly.
Further reading: Official product guidance