Quick answer
Compare Firefox's connection configuration with the working browser and network. A browser-specific failure does not automatically require resetting the router.
Understand the issue
Use the same harmless site at the same time in both browsers. Note the exact Firefox error rather than describing every failure as no internet. On a workplace network, proxy and security settings may be intentionally managed.
Step-by-step checks
- Confirm the same site loads in another browser.
- Inspect Firefox connection settings against the approved network configuration.
- Check whether a recent browser or security-software change coincides with the failure.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Do not disable security software wholesale. Ask the administrator to correct an identified application rule or proxy mismatch.
| Stage | Action |
|---|---|
| Start | Confirm the same site loads in another browser. |
| Compare | Inspect Firefox connection settings against the approved network configuration. |
| Next step | Check whether a recent browser or security-software change coincides with the failure. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does another working browser prove the website is always healthy?
No. It is a comparison at a point in time that helps narrow the investigation.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Do not disable security software wholesale. Ask the administrator to correct an identified application rule or proxy mismatch.
Further reading: Official product guidance