Quick answer
Check original placement before reinstalling software. The printed side must face the scanner glass when using the M1005 flatbed.
Understand the issue
Keep the original separate from the output so you can compare them. A page that looks blank in a preview may have been placed incorrectly, while a visible preview with an empty saved file points toward a different stage. Do not change several scan settings at once.
Step-by-step checks
- Place a clearly printed test page face down as shown in the manual.
- Run a preview and check the selected scan area.
- Compare a direct copy with a scan saved to your computer.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If both copy and scan stay blank with correct placement, record the tests and seek model-specific service guidance.
| Stage | Action |
|---|---|
| Start | Place a clearly printed test page face down as shown in the manual. |
| Compare | Run a preview and check the selected scan area. |
| Next step | Compare a direct copy with a scan saved to your computer. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Should I buy toner because a saved scan is blank?
No. A digital scan does not use toner to create its image.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If both copy and scan stay blank with correct placement, record the tests and seek model-specific service guidance.
Further reading: Official product guidance