Quick answer
Check original placement before reinstalling software. The printed side must face the scanner glass when using the M1005 flatbed.
Understand the issue
Keep the original separate from the output so you can compare them. A page that looks blank in a preview may have been placed incorrectly, while a visible preview with an empty saved file points toward a different stage. Do not change several scan settings at once.
Step-by-step checks
- Place a clearly printed test page face down as shown in the manual.
- Run a preview and check the selected scan area.
- Compare a direct copy with a scan saved to your computer.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
If both copy and scan stay blank with correct placement, record the tests and seek model-specific service guidance.
| Stage | Action |
|---|---|
| Start | Place a clearly printed test page face down as shown in the manual. |
| Compare | Run a preview and check the selected scan area. |
| Next step | Compare a direct copy with a scan saved to your computer. |
Use the printer’s own output to narrow the fault
Write down the exact printer model, connection method and displayed error. A device-generated report and a job sent from a computer test different parts of the workflow. If the printer’s own page works, investigate the queue, application, driver or connection before assuming an internal part has failed.
Use one small sample and change one setting at a time. Compare the loaded paper with the job’s requested size and type, and inspect both application and driver options. Saved presets can override a setting that looks correct in another window. For a network printer, note whether the router or Wi-Fi details changed and whether another device can send a job.
Keep a record of the successful combination of paper, source and print settings. Test the original document or a non-sensitive equivalent after the correction. Do not force jammed paper, reach into hot components or dismantle the power section. If a mechanical fault is suspected, provide the model and a small sample of the defect so an assessment can target the correct part rather than relying on a vague description such as not printing.
Before you finish
- Printer model and connection recorded
- Internal test compared with computer-sent job
- Paper, driver and app settings aligned
- Small sample verified before a large batch
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Should I buy toner because a saved scan is blank?
No. A digital scan does not use toner to create its image.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
If both copy and scan stay blank with correct placement, record the tests and seek model-specific service guidance.
Further reading: Official product guidance