Quick answer
Check the refresh rate offered for the selected monitor and connection. The panel, graphics output, cable and chosen display mode all affect the available options.
Understand the issue
Record the monitor model and actual connection path, including adapters or a dock. Compare the available setting with the manufacturer’s supported modes. Avoid choosing an unsupported custom timing just to match a number advertised for a different connection.
Step-by-step checks
- Select the correct monitor in Advanced display.
- Review the supported refresh-rate choices.
- Apply a supported option and test normal use.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
A high advertised maximum is not available through every connection and resolution. Verify the complete configuration.
| Stage | Action |
|---|---|
| Start | Select the correct monitor in Advanced display. |
| Compare | Review the supported refresh-rate choices. |
| Next step | Apply a supported option and test normal use. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Does a high-refresh monitor guarantee its maximum rate on every dock?
No. The connection path and selected mode must support it.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
A high advertised maximum is not available through every connection and resolution. Verify the complete configuration. Keep a note of the result so a technician can continue from the evidence rather than repeat the same checks.
Further reading: Official guidance