Quick answer
Check nearby-sharing settings and the receiving computer’s availability. A compatible network and the selected sharing audience affect whether the device can be found.
Understand the issue
Use a harmless small file for the first transfer. Keep both computers available and verify that you are sending to the intended device, especially in a shared office. Restore restrictive visibility settings after testing if broader discovery was temporarily needed.
Step-by-step checks
- Check Nearby sharing on both devices.
- Confirm the intended sharing audience and connections.
- Send a small test file and verify receipt.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Discovery and successful transfer are separate stages. Record where the process stops instead of repeatedly sending a large file.
| Stage | Action |
|---|---|
| Start | Check Nearby sharing on both devices. |
| Compare | Confirm the intended sharing audience and connections. |
| Next step | Send a small test file and verify receipt. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Should I leave broad discovery enabled after testing?
Use the visibility setting appropriate to your environment and intended recipients.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Discovery and successful transfer are separate stages. Record where the process stops instead of repeatedly sending a large file. Keep a note of the result so a technician can continue from the evidence rather than repeat the same checks.
Further reading: Official guidance