Quick answer
Check the searched account, folder and filters before assuming the message is gone. A narrow search scope can exclude an existing email.
Understand the issue
Use a known sender or distinctive subject word and record where you last saw the message. Separate failure to find one item from a search that returns nothing at all.
Step-by-step checks
- Confirm the correct mailbox.
- Review folder and date filters.
- Search with a simple known detail and broaden gradually.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Do not delete or rebuild mail data just because one filtered search misses a message.
| Stage | Action |
|---|---|
| Start | Confirm the correct mailbox. |
| Compare | Review folder and date filters. |
| Next step | Search with a simple known detail and broaden gradually. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Can a current-folder search miss mail in another folder?
Yes. Review the scope before treating the item as lost.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Do not delete or rebuild mail data just because one filtered search misses a message.
Further reading: Official product guidance