Quick answer
Check the paired account and whether the network allows connected devices to communicate. Guest or isolated Wi-Fi can prevent local communication.
Understand the issue
Confirm the phone and PC are using the intended accounts and network. On public or managed Wi-Fi, ask the administrator rather than weakening isolation settings yourself.
Step-by-step checks
- Check account pairing on both devices.
- Verify their network connection.
- Investigate client isolation with the network owner if needed.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Sharing a network name does not guarantee peer communication. Keep public-network protections intact.
| Stage | Action |
|---|---|
| Start | Check account pairing on both devices. |
| Compare | Verify their network connection. |
| Next step | Investigate client isolation with the network owner if needed. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Can guest Wi-Fi block Phone Link even when internet works?
Yes. Network isolation can permit internet access while blocking communication between devices.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Sharing a network name does not guarantee peer communication. Keep public-network protections intact.
Further reading: Official product guidance