Quick answer
Check the account's blocked and trusted sender settings alongside the message itself. A familiar display name alone is not enough to establish a trusted sender.
Understand the issue
Verify the actual address through an independent known contact route. On a managed account, ask IT about policies that may override local preferences.
Step-by-step checks
- Inspect the real sender address.
- Review the relevant sender-filter entry.
- Correct an accidental entry and test expected mail.
Need help with this issue?
Share your model and symptoms. Confirm availability and the quote before booking.
What the results mean
Do not broadly trust an entire domain merely to resolve one unexplained message.
| Stage | Action |
|---|---|
| Start | Inspect the real sender address. |
| Compare | Review the relevant sender-filter entry. |
| Next step | Correct an accidental entry and test expected mail. |
Repair checklist
If you need help, send RJ Computers your device model and the results of the checks above. Explain what must be preserved before work starts, especially files that have no other copy.
- Confirm assessment charges and what the quote includes.
- Ask for approval before additional parts or destructive software changes.
- Test the original symptom at handover and keep the repair details.
Ready for an assessment?
Share your model and symptoms. Confirm availability and the quote before booking.
Frequently asked questions
Can I trust a message solely because its display name is familiar?
No. Verify the address and message context before changing filtering.
What should I record before requesting help?
Record the full model, exact error or symptom, recent changes and what you already tried. Explain whether important files have a separate backup.
How do I arrange a repair assessment?
Call RJ Computers on +91 99715 24677 or use the WhatsApp booking button. Confirm availability, diagnostic fees and the scope of work before booking.
Conclusion
Do not broadly trust an entire domain merely to resolve one unexplained message.
Further reading: Official product guidance