Privacy Policy

1. Introduction

Welcome to RJ Computer Repair ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at info.rjcomputers@gmail.com.

This Privacy Policy applies to all information collected through our website (https://www.rjcomputerrepair.com), and/or any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Express an interest in obtaining information about us or our products and services
• Participate in activities on the website
• Contact us for customer support
• Book an appointment for our services

Personal Information: The personal information we collect may include:

• Contact Data: Name, email address, phone number, address
• Device Information: Type of device, model, serial number (if provided)
• Service Details: Description of the issue, repair history
• Payment Information: Billing address, payment method details (processed securely through payment processors)

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide Services: To fulfill and manage your repair requests, appointments, and payments
• To Communicate: To send you updates about your repair status, service information, and respond to your inquiries
• To Improve Our Services: To analyze how our services are used and improve user experience
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes
• For Security: To protect against fraudulent or unauthorized transactions

4. Legal Basis for Processing (GDPR & Indian Regulations)

We process your personal information under the following legal bases:

• Consent: You have given your consent for processing your personal data for one or more specific purposes
• Contractual Necessity: Processing is necessary for the performance of a contract with you
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject
• Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by us

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, we implement reasonable security practices and procedures to protect your sensitive personal data.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

Our Security Measures Include:

• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information
• Secure data storage practices
• Employee training on data protection

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Retention Periods:

• Service Records: 5 years from date of service completion (for warranty and service history purposes)
• Customer Contact Information: 3 years from last interaction
• Financial Records: 7 years as required by Indian tax laws
• Website Analytics Data: 26 months

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

Under Indian IT Act and Rules:

• Right to Access: You can request copies of your personal data
• Right to Correction: You can request correction of inaccurate or incomplete data
• Right to Withdraw Consent: You can withdraw consent at any time where we relied on your consent to process your information
• Right to Grievance Redressal: You have the right to file a complaint with the appropriate authority

Under GDPR (if applicable):

• Right to access, rectification, erasure, restriction, data portability, and object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our Services ("Service Providers"), provide the Services on our behalf, perform Service-related services, or assist us in analyzing how our Services are used.

Third Parties We May Share Data With:

• Payment Processors: For secure payment transactions
• Analytics Providers: Google Analytics for website usage analysis
• Email Service Providers: For communication purposes
• Cloud Storage Providers: For secure data storage

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable).

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable enhanced features and personalization

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us:

Grievance Officer: As required under the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided above.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.