Comprehensive warranty coverage for your peace of mind
At RJ Computer Repair, we stand behind our work. Our warranty ensures that repairs are performed to the highest standards. If any issue reoccurs due to our workmanship, we'll fix it at no additional cost.
Standard Warranty Period: 90 days from date of service completion for all repairs.
Extended Warranty: Available for select services - ask our team for details.
Our warranty covers:
| Service Type | Warranty Period | Coverage Details |
|---|---|---|
| Hardware Repair | 90 days | Labor and replaced parts |
| Software Installation | 60 days | Installation and configuration |
| Virus Removal | 30 days | Reinfection of same viruses |
| Data Recovery | 30 days | Recovered data accessibility |
| Parts Replacement | As per manufacturer | Minimum 90 days on parts |
Replacement parts carry separate warranties:
Follow these steps for warranty claims:
Important: Warranty claims must be made during business hours (Mon-Sat, 9 AM - 7 PM). After-hours claims will be processed next business day.
When you bring your device for warranty evaluation:
Warranty Exclusions: The following are NOT covered under our warranty:
| Issue Type | Warranty Coverage | Notes |
|---|---|---|
| Battery replacement | Not covered | Batteries degrade naturally |
| Physical damage after repair | Not covered | Drops, spills, impacts |
| Software updates/issues | Limited coverage | Only if caused by our installation |
| Third-party modifications | Voids warranty | If modified by others |
| Data loss after repair | Not covered | Customer responsible for backups |
If your device is under manufacturer warranty:
Important Notice: Opening sealed devices or using non-OEM parts typically voids manufacturer warranty. We'll clearly explain implications before service.
Comparison of coverage:
If multiple repairs were performed:
If same issue occurs multiple times:
If replacement part becomes unavailable:
To maintain warranty coverage, customers must:
Warranty Preservation: Proper device care and maintenance help prevent issues and keep your warranty valid.
If you sell your device:
For business devices:
Extend your coverage:
| Extension Type | Duration | Cost | Coverage |
|---|---|---|---|
| Standard Extension | 6 months | 15% of repair cost | Full coverage |
| Premium Extension | 1 year | 25% of repair cost | Full + accidental |
| Business Plan | 2 years | 40% of repair cost | Comprehensive |
Our warranty complies with:
Consumer Rights: You have the right to seek redressal through District Consumer Disputes Redressal Commission if warranty claims are unfairly denied.
RJ Computer Repair - Warranty Department
Phone: +91 9971524677 (Press 2 for Warranty)
Email: warranty@rjcomputerrepair.com
Address: C-19, Rajpur Khurd, Chattarpur, New Delhi - 110068
Hours: Monday-Saturday, 10 AM - 6 PM
Response Time: Within 24 hours for warranty claims
A: We keep digital records. Provide device details and we can look up your service history.
A: No, customer responsible for bringing device to our center. We cover return shipping for warranty repairs.
A: We offer 15% discount on repairs within 30 days of warranty expiry for same issue.
A: Yes, if device is opened/tampered by unauthorized technicians or damaged by customer.
We reserve the right to update this warranty policy. Current warranty terms always apply to new repairs. Major changes will be communicated via email to recent customers.
This warranty policy is part of our commitment to quality service and customer satisfaction at RJ Computer Repair.